Return & Exchange Policy

Our goal is to make all returns and exchanges as fair and easy as possible. If a return is needed. Please send your return package (s) to:

Ruth Children’s Shoppe
Attn: Returns Department
2469 San Bruno Avenue
San Francisco CA 94134

A return label will be provided, please check your package.

1. All childrens uniform returns must be authorized by our business (call for an authorization #).

Here are two ways to contact us:

After getting the authorzation # please download and print out the Return Authorization Tag from this link and fill it out. The bottom portion with the authorization # will be the mailing label and the upper portion will need to be mailed back with the returned items.

2. A return claims must be made within 5 days of product receipt.

3. Delayed returns after 15 days on any merchandise are subject to a 20% restocking fee.

4. All returns must be accompanied by a copy of sales receipt of merchandise and the original tags attached to the garment for “credit” or “exchange”.

5. Claims of incorrect shipment must be made immediately.

  • Open and inspect your merchandise promptly.
  • It is the responsibility of the receiver to check any order for discrepancies or defects.

3. NO RETURNS accepted on any of the following item(s):

  • that has been worn,
  • altered,
  • decorated,
  • or laundered.

4. If there is no authorization number on the outside on the box; the merchandise(s) will be returned. No refund on Shipping and Handling.

5. COD returns will NOT be accepted.

Shipping Information

All shipments will be forwarded via FEDEX GROUND. Alaska, Hawaii and Puerto Rico please call us direct at (415) 468-4399 or email us at info@ruthshoppe.com to place your order(s).

Standard Shipping

We ship in-stock items via FEDEX GROUND the day after we receive an order. Within the continental United States you can expect delivery within 5-7 business days. Orders ship Monday through Friday only.

Insurance

We automatically insure all packages.

Alaska, Hawaii and Territories

We currently do not ship to outside of the continental USA

Shipping costs

Shipping costs are calculated based on Merchandise Total Value, after any item and order level discounts are subtracted. So the exact amount of the shipping charges will be calculated at the final checkout page.
Tiered Shipping Rates